It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to follow our procedure rules, as mentioned below, for your complaint regarding the delivery. We will do our utmost to resolve your complaint as best we can for you. 

1. Damages or delivery errors:

Have you received a damaged or incomplete package? Please let us know within 24 hours of delivery by sending us an e-mail with a clear description of the damage and accompanying photos. Remember to include your name (or the name of the orderer) and the order number. We will respond as soon as possible with instructions for any returns.

2. Defective item within or outside the warranty period:

Should you have a defective item within (or outside) the warranty period, please send us your details (and order number) and a clear description of the problem (including photos). You will then receive further instructions from us by e-mail. Please note that if the defect was caused by improper use, we will charge the costs incurred.  

3. RETURNS & REFUNDS- within 14 days

We offer our customers a 14-day trial period. This period commences on the day of receipt of the products, without giving any reason. Within this period, it is possible to cancel an order, provided a valid reason is given. However, used products do not fall under this trial period. For example, assembling a (cross) bow may result in user marks and is therefore not covered by the trial period. Unpacking a product to view it does fall within the trial period.
In accordance with the law, you have the right to cancel your order up to 14 days after receiving it, without giving any reason. After cancellation, you have a further 14 days to return your product.
Once we have received the product, you will be refunded for your purchase. If the returned item was the only item in your order, you will also be refunded the shipping costs. You are responsible for the return postage costs (for the exact rates, please consult your carrier's website).
When you use your right of withdrawal, you must return the product(s) with all delivered accessories and - as far as possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. For example, assembling a (cross) bow may result in user marks and may reduce the value of the product! So treat the product with care and make sure it is properly packed when returning it. Within 14 days of receipt of the returned product(s), we will refund the full amount if the product(s) has been returned in good condition.

Return instructions:

  • Please download the Withdrawal form below an contact us at info@boogschietshop.nl to exercise this right of withdrawal. 
  • Make sure the products are returned clean, complete and preferably in the original packaging.
  • Always include a copy of the invoice with the shipment.
  • Preferably use the original cardboard shipping box or a decent alternative packaging to prevent transport damage.
It can always happen that something does not go quite as planned. Please contact us at: info@boogschietshop.nl. We’re happy to help.